Refund policy
At Yisrael Farms, we take great care in making, packing, and shipping our products. We want you to be happy with your order, and we also want to make sure our return and refund process is clear and consistent.
Returns
If you would like to return an eligible unopened and unused product, please contact us within 10 days of delivery.
To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging. Proof of purchase is required.
Because of the nature of our handcrafted body and personal-care products, opened or used products cannot be returned or exchanged for health and sanitation reasons.
Gift cards, clearance items, and products marked Final Sale are not eligible for return.
Please contact us at love@yisraelfamilyfarm.net before mailing any product back. Returns sent without prior authorization may not be accepted.
Damaged, Defective, Incorrect or Missing Items
Please inspect your order when it arrives.
If your order arrives damaged, defective, leaking, significantly underfilled, or you receive the wrong item or are missing an item, please contact us within 10 days of delivery at love@yisraelfamilyfarm.net.
Please include:
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Your name and order number
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A description of the issue
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Clear photographs of the product, packaging, and shipping box when applicable
Photos help us determine what may have happened during packing or transit and allow us to resolve the issue as quickly as possible.
Once we review your claim, we may offer a replacement, refund, or store credit, depending on the circumstances and product availability.
Issues reported more than 10 days after delivery are generally not eligible for a refund or replacement. We are unable to verify the condition in which a product arrived after an extended period of time.
Heat-Sensitive Products
Some of our handcrafted products, particularly body butters, may soften or melt when exposed to warm temperatures during shipping.
Melting does not make the product unsafe or unusable and does not change the amount of product originally packaged. A whipped body butter may lose volume when it melts because the air incorporated during whipping is released, which can make the container appear less full once the product resolidifies.
During warmer months, customers purchasing heat-sensitive products assume the risk of melting or softening during transit. Melting or softening caused by weather or temperatures during shipping is not considered product damage and is not eligible for a refund or replacement.
We recommend bringing packages indoors as soon as possible after delivery.
Refunds
Once an approved return or claim has been reviewed, we will notify you of the resolution.
Approved refunds will be issued to the original method of payment. Processing times after a refund is issued will depend on your bank or payment provider.
Original shipping charges are non-refundable unless the refund is the result of an error on our part.
Exchanges
Because of the nature of our products, we do not offer traditional exchanges.
If you received an incorrect, damaged, or defective item, please contact us within 10 days of delivery so we can review the issue and determine the appropriate resolution.
Sale & Clearance Items
Items purchased during a promotion or sale are subject to the same damaged, defective, or incorrect-item protections described above.
Items specifically marked Clearance or Final Sale cannot be returned due to a change of mind.
Return Shipping
Do not mail a product back to us until you have contacted us and received return instructions.
When a return is approved because of a Yisrael Farms error or a verified damaged or defective product, we will provide instructions regarding return shipping.
For other approved returns, customers are responsible for return shipping costs.
Courtesy Credits & Exceptions
From time to time, we may choose to offer a courtesy replacement, store credit, discount, or other accommodation outside of this policy.
Any such accommodation is made at the discretion of Yisrael Farms and does not modify our refund policy or create an obligation to provide the same accommodation in other circumstances.
Questions?
If you have questions about an order or this policy, please contact us at:
We appreciate your support of our small farm and handcrafted products.